Malaysia Directory of Banking Institutions

Affin Bank Berhad

HQ Address: Tingkat 13, Menara Affin, No. 80, Jalan Raja Chulan, 50200 Kuala Lumpur
Telephone: +60 3 2055 9000
Facsimile: +60 3 2026 5709
E-mail: -
Website: www.affinbank.com.my
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Customer Care & Quality
Address: Tingkat 12, Menara Affin, No 80 Jalan Raja Chulan, 50200 Kuala Lumpur
Telephone: 1 800 883 883 , +603 2731 5274 / 5279 & +603 2055 9437 / 9439
Facsimile: +603 2026 1104
Contact: Michelle Wong Kok Leon
E-mail: complaint@affinbank.com.my
Website: www.affinbank.com.my

Alliance Bank Malaysia Berhad

HQ Address: Menara Multi Purpose, Capital Square, No. 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur
Telephone: +60 3 2694 8800
Facsimile: +60 3 2694 6727
E-mail: -
Website: www.alliancebank.com.my
Internet Banking Web site: AllianceOnline
Description: -

Complaints Unit
Department Name: Service Quality and Contact Centre
Address: Alliance Bank Malaysia Berhad, Level 28, Menara Multi-Purpose, No.8, Jalan Munshi Abdullah, 50100 Kuala Lumpur
Telephone: +60 3 7490 9738
Facsimile: +60 3 7490 9789
Contact: -
E-mail: info@alliancebg.com.my
Website: www.alliancebank.com.my

AmBank (M) Berhad

HQ Address: Level 48, Menara AmBank, No. 8, Jalan Yap Kwan Seng, 50450 Kuala Lumpur
Telephone: +60 3 2167 3000
Facsimile: +60 3 2166 5593
E-mail: -
Website: www.ambg.com.my
Internet Banking Web site: AMDIRECT Online Banking
Description: -

Complaints Unit
Department Name: Service Quality Management
Address: AmBank (M) Berhad, Level 31, Menara AmBank, No. 8, Jalan Kwan Seng, 50440 Kuala Lumpur
Telephone: +60 3 2167 3721/3717/3718
Facsimile: +60 3 2161 6509 / +60 3 2166 5612
Contact: Rowenaa Chee / Salima Salleh / Juliana Tan
E-mail: sqi@ambg.com.my
Website: www.ambg.com.my

Bangkok Bank Berhad

HQ Address: 105, Jalan Tun H.S. Lee, Peti Surat 10734, 50923 Kuala Lumpur
Telephone: +60 3 2072 4552 / 4555 / 4557
Facsimile: +60 3 2078 8569
E-mail: -
Website: -
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Human Resources
Address: 105, Jalan Tun H.S. Lee, 50000 Kuala Lumpur
Telephone: +60 3 2072 4555
Facsimile: +60 3 2078 8569
Contact: Cik Chin Jeck Leng
E-mail: bbb@tm.net.my
Website: -

Bank of America Malaysia Berhad

HQ Address: Wisma Goldhill, Jalan Raja Chulan, 50200 Kuala Lumpur
Telephone: +60 3 2032 1133
Facsimile: +60 3 2031 9087
E-mail: -
Website: www.bankamerica.com.my
Internet Banking Web site: BA Direct EFD
Description: -

Complaints Unit
Department Name: Global Client Services
Address: Wisma Goldhill, 67 Jalan Raja Chulan, 50200 Kuala Lumpur
Telephone: +60 3 2039 4204
Facsimile: +60 3 2031 9741
Contact: Ms. Loo Soo Ming
E-mail: soo_ming.loo@bankofamerica.com
Website: www.bankamerica.com.my

Bank of China (Malaysia) Berhad

HQ Address: Ground, Mezzanine and First Floor, Plaza OSK, 25, Jalan Ampang, 50450 Kuala Lumpur
Telephone: +60 3 2162 6633
Facsimile: +60 3 2161 5150
E-mail: -
Website: -
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Human Resource and Administration Department
Address: Ground, Mezzanine and First Floor, Plaza OSK, 25, Jalan Ampang, 50450 Kuala Lumpur
Telephone: +60 3 2169 8116 / 8117 / +60 3 2162 6633
Facsimile: -
Contact: Mr. Koh Kia How / Ms. Khoo Li Li
E-mail: customerservice@bkchmy.po.my

Bank of Tokyo-Mitsubishi UFJ (Malaysia) Berhad

HQ Address: Level 9,10 & 11, Menara IMC, No.8 Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +60 3 2034 8000 / 8008
Facsimile: +60 3 2078 8870
E-mail: mgmtbtm@tm.net.my
Website: www.bk.mufg.jp/english/malaysia/index.html
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Operational Risk Management
Address: Level 9,10 & 11, Menara IMC, No.8 Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +60 3 2034 8163
Facsimile: +60 3 2078 8870
Contact: En Mohd Yusof bin Abd Manap (VP / Manager)
E-mail: manap_yusof@my.mufg.jp
Website: -

CIMB Bank Berhad

HQ Address: No. 6, Jalan Tun Perak, 50050 Kuala Lumpur
Telephone: +60 3 2693 1722 / 2698 3022
Facsimile: +60 3 2698 6628
E-mail: -
Website: www.cimbbank.com.my
Internet Banking Web site: Channel-e
Description: -

Complaints Unit
Department Name: Customer Care, GIOD – Banking Risk Monitoring
Address: 21st Floor, Jalan Tun Perak, 50500 Kuala Lumpur
Telephone: +603 2699 4311 (Hotline)
Facsimile: +603 2691 7497
Contact: Puan Aziyah Omar / Madam Khoo Deh Weh
E-mail: aziyah.omar@mailsvr.bcb.com.my / dwkhoo@mailsvr.bcb.com.my / customercare@mailsvr.bcb.com.my
Website: www.cimbbank.com.my

Citibank Berhad

HQ Address: Aras 45 Menara Citibank, 165 Jalan Ampang, 50450 Kuala Lumpur
Telephone: +60 3 2383 8585
Facsimile: +60 3 2166 7932
E-mail: -
Website: www.citibank.com.my
Internet Banking Web site: CitiDirect
Description: -

Complaints Unit
Department Name: Service Recovery Unit / Unit Pemulihan Perkhidmatan
Address: Aras 35, Menara Citibank, 165 Jalan Ampang, 50450 Kuala Lumpur
Telephone: +603 2383 0000 (24 hours)
Facsimile: +603 2712 9009
Contact: Pn. Hazlinda Hashim
E-mail: Click here
Website: www.citibank.com.my

Deutsche Bank (Malaysia) Berhad

HQ Address: Tingkat 18-20, Menara IMC, 8, Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +60 3 2053 6788
Facsimile: +60 3 2031 9822
E-mail: -
Website: -
Internet Banking Web site: db-direct.my.db.com
Description: -

Complaints Unit
Department Name: Client Link Department
Address: Tingkat 18-20, Menara IMC, 8, Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +60 3 2053 6800
Facsimile: -
Contact: Ms. Ivy Tan
E-mail: clientlink.kualalumpur@db.com
Website: -

EON Bank Berhad

HQ Address: Tingkat 12, Menara EON Bank, 288 Jalan Raja Laut, 50350 Kuala Lumpur
Peti Surat 12996, 50796 Kuala Lumpur
Telephone: +60 3 2694 1188
Facsimile: +60 3 2694 9588
E-mail: -
Website: www.eonbank.com.my
Internet Banking Web site: https://ebank.eonbank.com.my
Description: -

Complaints Unit
Department Name: Group Corporate Communications & Public Affairs
Address: 11th Floor, Menara EON Bank, 288 Jalan Raja Laut, 50350 Kuala Lumpur
Telephone: +60 3 2694 1188 ext 8978 / 2864
Facsimile: -
Contact: S. Logan Rajan / Kuppusamy a/l Maniam
E-mail: caf@eonbank.com.my / loga.rajan@eonbank.com.my / kuppu.samy@eonbank.com.my
Website: www.eonbank.com.my

Hong Leong Bank Berhad

HQ Address: Aras 2, Wisma Hong Leong, No 18, Jalan Perak, 50450 Kuala Lumpur
Peti Surat 12372, 50776 Kuala Lumpur
Telephone: +60 3 2164 2828
Facsimile: +60 3 2715 8623
E-mail: -
Website: www.hlb.com.my
Internet Banking Web site: Hong Leong Online
Description: -

Complaints Unit
Department Name: Customer Feedback Management, Quality & Business Support Department
Address: Aras 2, Wisma Hong Leong, No 18 Jalan Perak, 50450 Kuala Lumpur
Telephone: +60 3 2164 2828 ext. 8031
Facsimile: +60 3 2164 0272
Contact: Puan Sherifah K Abdeen
E-mail: HLOnline@hlbb.hongleong.com.my
Website: www.hlb.com.my

HSBC Bank Malaysia Berhad

HQ Address: No. 2, Leboh Ampang, Peti Surat 10244, 50912 Kuala Lumpur
Telephone: +60 3 2070 0744
Facsimile: +60 3 2070 1146
E-mail: -
Website: www.hsbc.com.my
Internet Banking Web site: online@hsbc
Description: -

Complaints Unit
Department Name: Customer Experience Department
Address: No. 2, Leboh Ampang, 50100 Kuala Lumpur
Telephone: +60 3 2270 6102 / 2270 3433
Facsimile: +60 3 2032 1290
Contact: Ms. Mah Foong Yee (Retail Banking) / Ms. Kalyani K.S. Sankaranarayanan (Credit Cards)
E-mail: complaints@hsbc.com.my
Website: www.hsbc.com.my

J.P. Morgan Chase Bank Berhad

HQ Address: Aras 26, Menara Dion, Jalan Sultan Ismail, 50250 Kuala Lumpur
Peti Surat 11090, 50734 Kuala Lumpur
Telephone: +60 3 2270 4111
Facsimile: +60 3 2270 4110
E-mail: -
Website: -
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Complaint Unit
Address: Aras 26, Menara Dion, Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +60 3 2270 4350
Facsimile: -
Contact: Ms. Lucy Chew
E-mail: lucy.chew@jpmorgan.com
Website: -

Malayan Banking Berhad

HQ Address: Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur
Telephone: +60 3 2070 8833
Facsimile: +60 3 2070 2611
E-mail: -
Website: www.maybank2u.com.my
Internet Banking Web site: Maybank2u.com
Description: -

Complaints Unit
Department Name: Pengurusan Maklumbalas Pelanggan
Address: Customers’ Feedback Management, 28th Floor, Menara Maybank,
100, Jalan Tun Perak, 50050 Kuala Lumpur
Telephone: +60 3 2070 8833 ext 2352 / 2176 / 2469 / 2496 / 2764 / 3992 / 8327 +60 3 2074 8163 / +60 3 2074 8292 (DL)
Facsimile: +60 3 2711 3421
Contact: Joanne Quah / YM Raja Badrul Alam Shah / June Chan / Puan Mahani Jaafar
E-mail: joannequah@maybank.com.my / rajabadrul@maybank.com.my / chanlm@maybank.com.my / mahani@maybank.com.my
Website: www.maybank2u.com.my

OCBC Bank (Malaysia) Berhad

HQ Address: Menara OCBC, 18 Jalan Tun Perak, 50050 Kuala Lumpur
Telephone: +60 3 2034 5034
Facsimile: +60 3 2698 4363
E-mail: -
Website: www.ocbc.com.my
Internet Banking Web site: eCafe
Description: -

Complaints Unit
Department Name: CFS-Quality & Service Management
Address: Level 2, Menara OCBC, 18 Jalan Tun Perak, 50050 Kuala Lumpur
Telephone: 1300 88 5000 / +60 3 8317 5000
Facsimile: +60 3 2694 9606
Contact: -
E-mail: Online feedback form via OCBC website
Website: www.ocbc.com.my

Public Bank Berhad

HQ Address: Menara Public Bank, 146 Jalan Ampang, Peti Surat 12542, 50450 Kuala Lumpur
Telephone: +60 3 2176 6000 / 6666
Facsimile: +60 3 2163 9917
E-mail: -
Website: www.publicbank.com.my
Internet Banking Web site: PBeBank.com
Description: -

Complaints Unit
Department Name: Customer Services Department
Address: 13th Floor, Menara Public Bank, 146 Jalan Ampang, 50450 Kuala Lumpur
Telephone: 1 800 883 318 (Free Toll) / +60 3 2176 6000 / 6666 (GL) / +60 3 2176 6894 / 6156 / 6220 (DL) /
Facsimile: -
Contact: Ms. Ong Swee Mun, Cindy
E-mail: customerservice@publicbank.com.my
Website: www.publicbank.com.my

RHB Bank Berhad

HQ Address: Tower Two & Three, RHB Centre, Jalan Tun Razak, 50400 Kuala Lumpur
Peti Surat 10145, 50907 Kuala Lumpur
Telephone: +60 3 9287 8888
Facsimile: +60 3 9287 9000
E-mail: -
Website: www.rhb.com.my
Internet Banking Web site: RHBbank.com
Description: -

Complaints Unit
Department Name: Service Quality, Retail Support & Services
Address: Level 6, Menara AA, Jalan Tun Razak, 50400 Kuala Lumpur
Telephone: +60 3 9206 8118
Facsimile: +60 3 9206 8088
Contact: Ms Jo Anne Ng Loo Yen
E-mail: customer_service@rhbbank.com.my
Website: www.rhb.com.my

Standard Chartered Bank Malaysia Berhad

HQ Address: Level 16, Menara Standard Chartered,
No. 30, Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +60 3 2117 7777
Facsimile: +60 3 2711 6006
E-mail: -
Website: www.standardchartered.com.my
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Call Centre
Address: 2nd Floor, Plaza IBM, Taman Tun Dr. Ismail, 60000 Kuala Lumpur
Telephone: +60 3 7710 8888
Facsimile: +60 3 7728 1900
Contact: Puan Fauziah Ahmad
E-mail: malaysia.feedback@my.standardchartered.com
Website: www.standardchartered.com.my

The Bank of Nova Scotia Berhad

HQ Address: Menara Boustead, 69, Jalan Raja Chulan, Peti Surat 11056, 50734 Kuala Lumpur
Telephone: +60 3 2141 0766
Facsimile: +60 3 2141 2160
E-mail: -
Website: www.scotiabank.com.my
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Audit Department
Address: Menara Boustead, 69, Jalan Raja Chulan, 50200 Kuala Lumpur
Telephone: +60 3 2147 3085 / 3083 / 3088 / 3037
Facsimile: -
Contact: Ms. Elaine Wong, Ms. Clarissa Ng
E-mail: bns.kualalumpur@scotiabank.com
Website: www.scotiabank.com.my

The Royal Bank of Scotland Berhad

HQ Address: Level 1, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur
Telephone: +603 2160 9888
Facsimile: +603 2160 9993
E-mail: -
Website: www.abnamromalaysia.com
Internet Banking Web site: -
Description: -

Complaints Unit
Department Name: Internal Audit
Address: Level 1, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur
Telephone: +603 2160 9374
Facsimile: +603 2160 9995
Contact: En. Nelson Pilay
E-mail: nelson.pilay@my.abnamro.com
Website: www.abnamromalaysia.com

United Overseas Bank (Malaysia) Berhad

HQ Address: Menara UOB, Jalan Raja Laut, Peti Surat 11212, 50738 Kuala Lumpur
Telephone: +60 3 2692 4511
Facsimile: +60 3 2694 0617
E-mail: -
Website: www.uob.com.my
Internet Banking Web site: UOB Internet Banking
Description: -

Complaints Unit
Department Name: Customer Communications Management
Address: Level 15, Menara UOB, Jalan Raja Laut, 50350 Kuala Lumpur
Telephone: +60 3 2772 6688
Facsimile: +60 3 2732 9630
Contact: Ms. Choung Ee Shin
E-mail: ccm@uob.com.my
Website: www.uob.com.my

Ruzainii

Hi
I applied for a loan with RHB Bank in December 2008 after waiting till April 2009 i was notified by my agent who is my runner that my loan NOT been approved. Looking at the staus NOT approved i moved on with other matters and just ignored it and further more I DID not receive any letters ot any written notification form the Bank panel Lawyer nor the Vendoe Lawyer on this matter. But now after 3 years i applied for a housing loan and i was shocked to understandf that the loan had been approved and waiting for 3 years??? is this logic and now the bank twist and turn despite all the PUSN and PULL here and there asking me to write in to cancelled the Loan, I wonder what is the procedure and can the Bank wait for such a long time 3 years from the date of my loan in December 2008 till now March 2011?????
Can somebody advice me on this. I tried to write to Bank Negara on this matter but i cant reach their email pls help me i am going through Biologocal stress since the news.
I ohn top of this feel so disappointed with the RHB Bank staffs so rude and so unconcern when approachem especially in Seremban and KL branch
Thank you
http://hubpages.com/hub/UOB-Internet-Banking UOB Internet Banking

I think banks would do well to embrace mobile apps, as they will likely form a significant amount of traffic in the near future as more and more people get smartphones.
Jazztham2000

i found a guy
name : tham man kit
born : 20/08/1980
hometown : bukit kaya,seremban. BUT NOW live at dahlia apartment, taman sri rampai,setapak jaya, 53300 Kuala Lumpur.hp no. : 017-6376207 , 016-9977337he owe bank RM 700K few years already, is it bank wont take action? is it no need to pay already?
Nazlawa

go to the financial mediation bureu…fmb