A timely move by the Central Bank to address the ever-rising enquiries from the public about financial services in Malaysia. I have been using the email address ‘bnmtelelink@bnm.gov.my’ to seek assistance for most of my enquiries and I must say that the average response time and quality has been excellent.
It can be quite an uphill task to spread awareness of such consumer-oriented services (if you know what I mean), let alone new initiatives that is aimed to provide more avenues to the public to voice their complaints and feedback.
Private banks in Malaysia should make it a point to highlight these consumer channels in their premises to ensure that these initiatives by the Central Bank will reach the people more effectively.
(via BNM.gov.my) Bank Negara Malaysia Opens Public Service Centres (BNMLINK) Nationwide
Bank Negara Malaysia is pleased to announce today the commencement of its walk-in public service centre (BNMLINK) in Kuala Terengganu on 19 October 2009 to provide financial advisory to the members of the public and businesses in the east coast of Peninsular Malaysia . There are now a total of six BNMLINK centres nationwide. The first BNMLINK was established in Kuala Lumpur on 25 February 2005 followed by the opening of a series of public service centers in Pulau Pinang and Johor Bahru in 2008, and in Kota Kinabalu and Kuching in 2009.
BNMLINK or Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat assists the public and businesses on issues and complaints relating to financial products and services. This includes advisory to SMEs relating to access to financing, validation of credit status and reports (CCRIS), foreign exchange administration procedures, as well as enquiries on illegal financial schemes.
There has been a significant upward trend in the number of consumers seeking information and assistance from Bank Negara Malaysia . For the first nine months of 2009, Bank Negara Malaysia has assisted 168,149 individual and businesses, an increase of 66% as compared to 101,414 individual and businesses during the corresponding period in 2008. During the same period this year, 418 SMEs have received specific advisory services on access to financing from Bank Negara Malaysia . 90% of these cases were effectively resolved during the period.
To complement the existing public service channels, Bank Negara Malaysia is also announcing the introduction of the SMS service where members of the public can now contact BNM via SMS by sending SMS to 15888* in the following manner :
Services available
Delivery message
To submit enquiries or complaints to Bank Negara Malaysia
BNM TANYA [your enquiry/complaint]
To obtain mailing address and contact details of Bank Negara Malaysia
BNM ALAMAT
To get information on how to obtain a credit report information (CCRIS)
BNM CCRIS [e-mail address]
* Sender will be charged RM0.15 for sending a message and RM0.20 for receiving a message by the telecommunications service provider.
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