When getting a standard travel insurance policy in Malaysia for your overseas trip, you might have come across the term “24 hours Worldwide Travel Assistance”. Most people wouldn’t have the slightest idea of what it meant, let alone utilizing the benefit.

Under a typical Travel Assistance programme, you can call up the number listed in your policy and seek their assistance in planning for your trip. Below are a few standard assistance that you can obtain from an Insurer. Do note that this is only a reference, and each Insurers would have different features.

A. Emergency Assistance Services
a) Medical reference to medical service providers;
b) Advance payment or guarantee for payment of Medical Expenses;
c) Emergency Medical Evacuation;
d) Repatriation of Mortal Remains.

B. Technical Services
a) Coordination with relevant parties to recover or locate lost/stolen baggage and personal effects.
b) Coordination with relevant parties to recover, locate and replacement of travel documents.
c) Provision of reference to legal advisors.

C. Pre-Trip General Services
a) Advise on procuring travel documentation.
b) Advise on immunizations, epidemics and available preventive measures.
c) Information on local government offices and political and environmental condition Overseas.
d) Information on currency exchange rate, location of major banks and public holidays.
e) Information on weather condition.

Some of the health and medical plans offered in Malaysia also provides such services and there’s usually a hotline number listed in your policy contract.

You should try out the Travel Assist Programme when preparing for your next oversea trip.

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