I posted my lousy experience with Maxis in 2008 (almost 3 years ago), and yet, your experience with them shows that they are still incapable of learning how to treat their customers better.

In your case, I think you can check around if there’s any application that can help you cap your bandwidth usage. The app should be warn you about your usage once it reaches a certain level and stop it altogether once you reach your usage limit. Only a blood-sucking corporation would impose a rule (if it’s true) where you have to pay for excessive usage.

I subsribed the Maxis 1GB iPhone plan (RM100/month). Within 15 days, my phone bill charge is RM800+. I was shocked and went to check with Maxis center. First, they charged me for another RM5 again to print out my itemised bandwidth usage. Then, they showed me the terms in which they shall charge any additional bandwidth usage beyound my subscribed plan. You know what, that term is so small and I’m sure a lot of people are not aware about this. When I talked to my friends, apparently many of them are also kena cons and trapped into this. The problem is that we cannot terminate the contract and move to other ISP due to the plan.

Just recently, my iPhone has some problem. And I went to Maxis service center at KLCC to claim for the maintenance. I have been waiting for 1.5 hour to be able to talk to their customer service officer. Then, the officer said my iPhone cannot be warranty due to some reasons (he told me my phone kena air, but I’m so sure my iPhone was not). He referred my case to his supervisor. You know, I got wait for another 1.5 hour for his supervisor. I bang into his supervisor’s room and apparantely found out that he was talking with some so called “VIP” customer. Whay made me so frustrated was that, he didn’t even apologized to me and told me that Apple will never want to repair my phone. I said to him you may try to talk to Apple. After a big quarelling in front of so many customers (in fact many of the customers side on me as the reason given was so unreasonable). They then just accept my complain. But they said one thing: Maxis is just a reseller for Apple and they are not in the position to provide any value-add services for Apple. After 3 weeks waiting, they finally replaced me with a new iPhone from Apple. Can you what happenned here.

My husband has shifted from Maxis to Celcom. According to him, the bandwidth speed are quite similar. But the coverage is wider. Most importantly, when his internet bandwidth used up more than the monthly allocated bandwidth, Celcom will not charge additional fee. It will only turn the 3G becomes Edged coverage, and speed becomes slower. The usage has the option to top up if you need to. Furthermore, the Celcom’s customer service is so humble and nice. They are trying to help though in certain cases, they cannot be sure if they can help. This is the differnt.

I’m totally dissapointed with Maxis which I have been using for the past 15 years. For those who is considering iPhone and  broadband, pls reconsider this important point. I cannot do anything else but have to be very careful in using my bandwidth. That really sucks!