I had a bad time when visiting one of the KFC branch few days back, and decided to give the KFC people my piece of mind.
My original email was sent to:
customerservice@kfc.com.my (Email bounced…)
customercomplaint@kfc.com.my (Email bounced…)
camaris.kiat@kfcholdings.com.my (From a phone call, I gather he’s the Customer Complaint Head. No response since the email was sent…)
After trying the most common way of reaching to the Chicken Experts, using e-mails and phone calls, I’ve concluded that these people are not very interested in my feedback after all.
I’ve finally found a private corporation that is as “efficient” as the government.
And when I thought all hope was lost, I found the KFC International Consumer Feedback link. And this is what I got repeatedly:
If you are reading this and happen to work or know someone who works in KFC, you might be able to help.
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ive been working in kfc football stadium in just 2 weeks..the managers and the staff are being so rude to the trainees..and theres no website to complaint about this..really dissapointed..
Comment by aina — November 4, 2008 @ 11:19 am
i want compaint kfc giant plentong at johor. staff attitude very bad when almost closed time. order food have waiting half an hour. when i ask the staff on duty , you waiting…..
Comment by chong — November 5, 2008 @ 11:57 pm
Had some complaints about 1U KFC outlet, made a report on International Consumer Feedback & was quite pleasantly surprised when the service manager called to enquire personally rgdng my complaint,gave him a pc of my mind & quite immediately he took action, I hope KFC can improve further otherwise they can hire 'me' to help!!! Looking forward to more improvements!!! NOW I KNOW IF YOU COMPLAINED TO KFC INTERNATIONAL CONSUMER FEEDBACK link, you will get some response, keep up the improvements
Comment by PW Khoo — January 23, 2009 @ 12:34 pm
kfc giant kinrara managers are all good and kind enough to their customer…hope they will keep it always……COOL…………
Comment by INDHU — March 15, 2009 @ 5:43 pm
I went to KFC RAWANG 1 on 28 Jun 2009 at 16.27 with my family members.I m really dissappointed with taste of chicken(original recipe)here.its very very flat taste…can say ..without taste at all.soo flat as it taste just like a piece of chicken fried without any ingredients on it.I feel very !!!!!!!!!there is no word to say as this can be happened in my no 1 choice of restaurant.I been patronizing KFC for almost 25 yrs.I hope i can rely on you to overcome this type problems in future.thank you.
Comment by murthy9411 — June 29, 2009 @ 10:39 am
Murthy, have you tried frying chicken yourself? I think it's much healthier (although vegetarian readers would never agree to that).
I would use the 'Kentucky' powder (ironically named), add some garlic powder, some onion powder and a little bit of pepper.
Toe-lickin' good!
Comment by yowchuan — July 2, 2009 @ 5:42 pm
i went to KFC Tampin two days ago and order bubur lambuk, for my shock to the size of container and that bubur( rice,pulut?,5 kacang kuda ) really shows that KFC making maney. with 6 spoon bubur they charging RM1.40 with 5% goverment tax. I can get 2 bowl of bubur for free if i go surau near by. Please don't cheat you costumer!
Comment by kubarat — September 11, 2009 @ 11:45 pm