Every month surely there are issues. Once they do a migration / upgrade, they forgot to change back settings on my end, what ever problem they fixed, it will re-occur again. They have moved the server to a data center in KL. Cant recall the name, the same problem still happens.

When it comes to customer services, good luck!! we gave up after lodging so many tickets. tehy do response to u in time…which is good. But few of them, is responding for the sake of responding. Their staff is asking non-qualified questions and they close your ticket when the prolbmes have not been resolved. For example the yahoo problem, we can’t email to yahoo users this is due to their IP is blacklisted. Out of sudden, they closed the ticket, and we tot its been resolved, nope. Prolbme still exists. When we are them why u close the ticket, they said we already inform yahoo to remove it , nothing else they can do.

They suppose to help to monitor as their IP is still being blacklisted. So we have to ask one of their staff to re-open the ticket until its resolved. Their uptime sucks. If their server is down, don’t try to call them, u will never be able to get anyone. We moved to the service provider in singapore paying only SGD 10 per mth. Much reasonable and at least the people we speak to are really from IT back ground.We don’t expect full 99% uptime even, but at least when there is a problem let get it fixed together.

There’s one time one of their staff, Chow, when we questioned about the uptime as this always a problem. We have to revert to use gmail accounts instead for that time being. He also mentioned to us not to compare with such billion dollar company system… what a joker…we paid for their service as customer, and the other one is totally free. So we decided, too much problems making our life shorter, we decided to move out , no refunds of coz from them, but so far with current service provider, keeping our finger crossed, no issues so far.

We have misconfigured our ports, even when we ping them in the middle of the night, they still respond to us prompty. Those who are planning to use Exabytes, i suggest u google Exabytes sucks and u can see how many of the feedbacks are there that customer faced and left to deaf ea

Every month surely there are issues. Once they do a migration / upgrade, they forgot to change back settings on my end, what ever problem they fixed, it will re-occur again. They have moved the server to a data center in KL. Cant recall the name, the same problem still happens.

When it comes to customer services, good luck!! we gave up after lodging so many tickets. tehy do response to u in time…which is good. But few of them, is responding for the sake of responding. Their staff is asking non-qualified questions and they close your ticket when the prolbmes have not been resolved. For example the yahoo problem, we can’t email to yahoo users this is due to their IP is blacklisted. Out of sudden, they closed the ticket, and we tot its been resolved, nope. Prolbme still exists. When we are them why u close the ticket, they said we already inform yahoo to remove it , nothing else they can do.

They suppose to help to monitor as their IP is still being blacklisted. So we have to ask one of their staff to re-open the ticket until its resolved. Their uptime sucks. If their server is down, don’t try to call them, u will never be able to get anyone. We moved to the service provider in singapore paying only SGD 10 per mth. Much reasonable and at least the people we speak to are really from IT back ground.We don’t expect full 99% uptime even, but at least when there is a problem let get it fixed together.

There’s one time one of their staff, Chow, when we questioned about the uptime as this always a problem. We have to revert to use gmail accounts instead for that time being. He also mentioned to us not to compare with such billion dollar company system… what a joker…we paid for their service as customer, and the other one is totally free. So we decided, too much problems making our life shorter, we decided to move out , no refunds of coz from them, but so far with current service provider, keeping our finger crossed, no issues so far.

We have misconfigured our ports, even when we ping them in the middle of the night, they still respond to us prompty. Those who are planning to use Exabytes, i suggest u google Exabytes sucks and u can see how many of the feedbacks are there that customer faced and left to deaf ea

Told them, the same email i sent from gmail it works. This time another person (KM Chow) replied gmail is a multi-million dollar company and he checked there's no issues on the settings as claimed by David.

The god must have heard my frustration and fixed it, as my client is not aware of it.

Only 1 week back, their IP is being blocked by a server in US. This must be the sites they have been hosting as per the above submissions. Its really affecting our businesses, troubleshooting like this its a waste of time.

What can we do is just re-try, if it works…life goes on for few mths. If not… just ready to switch to another alternative.