Yeah… and on this lovely Monday morning, you let me waited 40 minutes on the phone before a fellow human being pick up the phone, and I was left hanging there listening to your on-hold music for the next 5 minutes. I asked for a few piece of simple information (like where my Finance branch is), and your staff gave me the wrong branch information. No wonder your staff is so busy.
And I have to call again. Another 40 minutes?
And your online complaint form doesn’t even work…so much for focusing on me.
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I'm the staff sales and marketing cards & unsecured lending . The purpose of sending this mail is because of complaint this sales team manager SHERENA TEO.Her personally is moody, easy to get temple, behavior and attitude not as good as. In the addition, she was compliance in doing sales. As a bank staff, we have commitment with bank and agreement but she was doing other sales as a part time job. Instead, she was helping others credit card agent doing sales .Moreover, she was calling her team’s staff helping doing sales together which is signing RHB bank 's credit card. I felt so disappointed with it. Eventually ' i hope yours will take immediate action with this compliance staff. Thank you for cooperation!
Comment by vince — February 8, 2009 @ 4:23 am
eon bank is a suck bank.i have a housing loan with such a bank also. call is passing around until ended. web site complain no response. interest rate calculate wrongly 2 times. first time, from BLR+0.15%(correct) to BLR+1.5%(wrongly key in). second time revised, from BLR-1.6%(correct) to BLR-0.16%. this is a smart bank only focus on themselves. not to customer. after half a year i discover the thing, they refund cash around RM800 to my account directly. I dont know where to complain about this. Please go back and check properly your rate and installment amount. Hopefully not same situation as me.
Comment by clifford lim — June 5, 2009 @ 2:41 am