Well, there’s a whole list of banks out there who wants our businesses.

Maybank has it advantages, with their extensive network and all, but a bank is not about network and number of ATMs. I want to know my money is kept with a reliable, efficient and responsive institutions.

Well, there’s a whole list of banks out there who wants our businesses.

Maybank has it advantages, with their extensive network and all, but a bank is not about network and number of ATMs. I want to know my money is kept with a reliable, efficient and responsive institutions.

Time came, went automatically to the Maybank at the Curve, initial deposit ready. The clerk had to fill up every form by hand anyway! Kept going back & forth, photocopying this and that, getting this and that form.

Do you know how long the whole process took?

ONE. FREAKING. HOUR. 15. MINUTES.

To open ONE account.

Maybank management has really lost it if they half-assedly offer “online application” (that makes no difference), then make their people re-write everything (by hand) on many forms, never make sure their people work faster even if they had to do everything manually. How much is it costing them to pay 1 hour of the account opening manager? And how much of customers’ time are being wasted, including parking fees?

Time came, went automatically to the Maybank at the Curve, initial deposit ready. The clerk had to fill up every form by hand anyway! Kept going back & forth, photocopying this and that, getting this and that form.

Do you know how long the whole process took?

ONE. FREAKING. HOUR. 15. MINUTES.

To open ONE account.

Maybank management has really lost it if they half-assedly offer “online application” (that makes no difference), then make their people re-write everything (by hand) on many forms, never make sure their people work faster even if they had to do everything manually. How much is it costing them to pay 1 hour of the account opening manager? And how much of customers’ time are being wasted, including parking fees?