As I am typing this, I am still waiting for my call to get thru to a human voice at Maybank’s Customer-Don’t-Care hotline (03-2070 3333).

My average waiting time on the phone with one of the Malaysia’s largest bank is about 15-20 mins before a real human picked up the phone.

Maybe when you are big, customer experience doesn’t matter as much anymore.

Okie, I am more determined now to open an account with Public Bank. I should have done this earlier, as the place where I live (Kelana Jaya) and work (Tropicanna) is surrounded by Public Bank branches.

Okie, it’s 28 minutes, and it still hasn’t got thru. I gave up with Maybank. Today.

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